Beware of CLM Sanitation!

Consumers, beware of hiring CLM Sanitation for your garbage pickup provider. For the past two months I have been trying to get a refund from them and have received nothing but the runaround. In June I paid for the quarterly service for July, August, and September, only to move away at the end of July. I called to cancel my service and asked them to please send my refund of the unused balance to my new address. After three weeks, I called to check on my refund because I had not received it. I was told there was a ‘no refund’ policy and that I would not receive one. I immediately checked any correspondence I had on file from CLM as well as their website. There was absolutely nothing printed saying there would be no refund. I wrote an email to them explaining that, and that they could not assume a customer would know of such an unwritten policy or impose such a policy without notifying the customer. They agreed to mail me a refund, but asked that I give them a month to receive the check.
I waited one month and a day before I contacted them to see where my check was. The CLM rep told me she would check on it and call me back right away. Two hours later I had to call them back again. I was told the check would be mailed the next day. (Obviously they lied about mailing the check to me a month before). That mail date would have been on a Friday. I called back the following Tuesday and told them I still hadn’t received the check . I was told it was mailed on that Friday. I said I would give it another day, and also asked to speak to the manager, but of course, “he was on another call.” The next day (Wed.) still no check. I called the manager and was again given an excuse of “He’s on another call.” I told the rep to tell the manager he needed to call me within the next 30 mins. or I would have to take actions he would not like. Within 10 mins. the manager called me to say he had a call into the processing center and was waiting to hear back from them. It is now a day later and no word back from him and still no check in the mail to me. This is not a company you want to do business with. If this is the way they treat their customers, please take my advice and take your business elsewhere.
Linda Kitchens
former PTC resident

Hey LInda how about allied

Submitted by normal on Fri, 09/25/2009 - 3:53pm.

I cancelled allied waste July 1 this year. Last week I got a letter of intent to sue me for a 50.60 bill. I called seeing as I didnt owe anything and was told to just ignore it and throw it away. My balance was 0 she said. The letter was a mistake. How many of you out there got that in the mail and paid it thinking you owed it. I think it was a scam

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OMG

Submitted by carbonunit52 on Sat, 09/26/2009 - 8:27am.

I think it was a scam
Something smelly in the garbage business?

It's not easy being the carbonunit

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