PTC Post Office Customer Service

It would be nice if the PTC Postmaster would keep an eye on how busy they are in the front lobby, and add new people when necessary. Think Customer Service! Today, around 2 p.m., people were in line out to the front door.

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Submitted by skyspy on Thu, 08/23/2007 - 4:57pm.

The Buckhead Post Office at the corner of Piedmont and Pharr also has great service.

It is just PTC. Try to avoid it.

The mail carriers routinely deliver mail to the wrong address.

They aren't gov. workers anymore they are owned or contracted out to a private company. It has been a few years now, but that was part of the reason for the jump in postage. The theory was that a private company or corporation could do better.........so much for that. Kind of like contracting out the flight service for pilots. Service is 10 times worse than when the Federal Gov. ran the operation. I don't even bother calling those jokers anymore. I don't think they are union anymore either. That's the problem they are disinfranchised.

Submitted by McDonoughDawg on Thu, 08/23/2007 - 6:51pm.

Smiling

poipendicular's picture
Submitted by poipendicular on Thu, 08/23/2007 - 6:27pm.

If that is true thank goodness. I was thinking it was the postal employees of the state. There were certainly lackluster clerks at the Kennesaw Cobb PKWY office. I'm not to happy with my postal guy. Missed deliveries, heading out to the office asking if anything was not delivered. Being told nothing, then checking and finding out something was forgotten, and needed to be signed for to boot!


Submitted by dollaradayandfound on Thu, 08/23/2007 - 4:42pm.

The difference on a postal employee and a retail clerk at dollar store is about $20.00 an hour, plus benefits and pension.
Moving fast when it is crowded is reversed----they slow down so as not to be overworked.
And, do you really think a supervisor wants to dare and add an employee at a busy time? He would be blacklisted!
I will say this: It is expensive, but it works most of the time, even if slowly in many cases.

Paul Perkins's picture
Submitted by Paul Perkins on Thu, 08/23/2007 - 3:36pm.

I’d settle for one iota of urgency from the employees even if they are understaffed at peak times. I can read almost two pages of my paperback while I’m waiting for them to turn sideways and take my package off the scale.

In my business, we offer certain financial services to clients. I was visiting a client who owns a dry cleaning shop in Fayette County. I walked in early and all the help were in the back end of the shop with no one left at the counter. The manager looked up (from about 20 yards) at the back of the building and noticed no one was taking my order at the counter.

What happened next was amazing. He began to sprint toward the front literally hurdling boxes of hangers like Edwin Moses at the Olympics. Almost sliding be the counter, he apologized for the delay and asked if he could help me.

My instinctive response was to say “Whatever they are paying you here, I’ll double it,” but remembering he worked for a client, I limited myself to meeting with the owner. Eye-wink

People like that are worth their weight in gold to a business owner. The point of the story is you can’t teach that to people. They either have the desire or they don’t. Most who don’t have it seem (with some exceptions) to work in governmental jobs.


Submitted by snapfinger on Thu, 08/23/2007 - 3:54pm.

Very well put. I come from a customer service background, and am very observant of how I am treated as a customer. I try to compliment others when it is deserved, and also remark to them when they do a lousy job. Today I was in Wal-Mart and the cashier counted my change to me coin by coin and dollar by dollar. I remarked to her that it was refreshing to find someone that knew how to hand change back to a customer. I told her most people today just hand everything back to you at one time and say "There you go." You're probbly right about not being able to teach people that, and that they do either have it not, from how they were brought up, and their desire to be successful in business and in life.

Submitted by dollaradayandfound on Thu, 08/23/2007 - 4:35pm.

You gotta be kidding? Count it back?
If the computer didn't tell them the change, they would not get through the first customer!

LifeLongResident's picture
Submitted by LifeLongResident on Thu, 08/23/2007 - 2:58pm.

Not only are they government workers, they are union workers. I have worked in a union company on both sides, hourly and management. I have no use for unions. For a large number of them, customer service is an afterthought if at all.

If a person is willing to sacrifice a little freedom to gain a little security, they deserve neither - Ben Franklin


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