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PTC’s NCR unveils 100 new jobsTue, 04/14/2009 - 4:17pm
By: John Munford
NCR unveiled the first phase of its newly-renovated facility Monday afternoon, but the company’s expansion is already paying dividends. The company has added about 100 new hires since October as it undertakes an expansion to its parts distribution center and its customer service department in Peachtree City. NCR plans to hire an additional 150-200 people later this year, officials said, ramping up to an eventual total of 610 new jobs in Peachtree City by December 2010. Because NCR services clients worldwide, the facility operates 24 hours a day, seven days a week. The parts center alone coordinates the shipment of 93,000 different parts. Another division of the local operation is responsible for dispatching field engineers to clients as needed. Local employees will also handle customer care issues, helping the wide variety of companies who use NCR self-checkout kiosks, such as Delta Air Lines and also banks that use the company’s automated teller machines. The net result of the expansion is a major shot in the arm to Fayette’s economy. NCR has already hired quite a few people who were being let go from Panasonic and other area companies that are downsizing, an NCR official said. Once the second phase is online, NCR will have spent more than $12 million at its Peachtree City campus on Ga. Highway 74 South. NCR customers will be invited to the local campus to see how their service is being delivered, said Brad Luckhaupt, NCR’s customer service chief of staff. The second phase will involve construction for the Customer Care University, which will bring in 125 employees from all over the world to Peachtree City each week as the company focuses on improving its performance. That will put field engineers face-to-face with parts employees and others to further refine process improvements, Luckhaupt said. While other companies are using the Internet to connect employees, NCR is hoping to reap far more dividends from improving direct human contact. “We see value in trying to bring people together to try and improve our business very rapidly,” Luckhaupt said. login to post comments |