PTC’s NCR unveils 100 new jobs

Tue, 04/14/2009 - 4:17pm
By: John Munford

NCR expansion Phase 1

NCR unveiled the first phase of its newly-renovated facility Monday afternoon, but the company’s expansion is already paying dividends.

The company has added about 100 new hires since October as it undertakes an expansion to its parts distribution center and its customer service department in Peachtree City. NCR plans to hire an additional 150-200 people later this year, officials said, ramping up to an eventual total of 610 new jobs in Peachtree City by December 2010.

Because NCR services clients worldwide, the facility operates 24 hours a day, seven days a week. The parts center alone coordinates the shipment of 93,000 different parts. Another division of the local operation is responsible for dispatching field engineers to clients as needed.

Local employees will also handle customer care issues, helping the wide variety of companies who use NCR self-checkout kiosks, such as Delta Air Lines and also banks that use the company’s automated teller machines.

The net result of the expansion is a major shot in the arm to Fayette’s economy. NCR has already hired quite a few people who were being let go from Panasonic and other area companies that are downsizing, an NCR official said.

Once the second phase is online, NCR will have spent more than $12 million at its Peachtree City campus on Ga. Highway 74 South.

NCR customers will be invited to the local campus to see how their service is being delivered, said Brad Luckhaupt, NCR’s customer service chief of staff.

The second phase will involve construction for the Customer Care University, which will bring in 125 employees from all over the world to Peachtree City each week as the company focuses on improving its performance. That will put field engineers face-to-face with parts employees and others to further refine process improvements, Luckhaupt said.

While other companies are using the Internet to connect employees, NCR is hoping to reap far more dividends from improving direct human contact.

“We see value in trying to bring people together to try and improve our business very rapidly,” Luckhaupt said.

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Submitted by PTCGOIL on Thu, 04/16/2009 - 11:13am.

with the "610 new jobs by Dec. 2010". My neighbor still questions the source of these "new" hires, and judging from other comments here, possibly a relocation from Ohio and Quebec and Panasonic layoffs are going to be the majority of "new" hires. Although, if wages are going to be at a lower level than up North, (when are they not?) I wonder how many actual homebuyers will come here.

Regarding my description of the turbanned mideasterner, how else would this person be described? No offense was meant. The term "raghead" is not one I am familiar with, and, since it is a derogatory term, I would not use it anyway. Since only .39% of the world population is Sikh and 83% live in India, one can surmise that it was a tad bit rare to be driving my 45 mph down Hwy 74 and see a person described sitting at a gazebo outside a business here! And, no, I am not in the habit of walking up to ANY stranger and asking personal questions such as their education, language skills or life experiences. Does anyone do that regularly? I'd love to hear what responses were given.

My acquaintances are way beyond "semi-skilled", nor am I a "rural hillbilly hick". Please don't include me in the rhetorical "WE don't like their looks, national origin or religion", but I WILL gladly "accept the tax revenue they spend in Fayette County". Let the hotels fill up with all the trainees...the tax generated will benefit ALL of us here, won't it?

Mr. Luckhaupt, I welcome your expansion here and hope NCR gets to enjoy the talents of many of the local residents here who are also looking for work. Mr. Haddix, thanks for filling in some of the blanks and for all you do for us here.

Submitted by Roadrunner on Thu, 04/16/2009 - 10:00am.

My wife is looking for work and has applied for several positions at NCR over the last six months. She has significant customer service experience and only applied for positions were she either met or exceeded the required qualifications and in every case her application was summarily rejected without even so much as a hint that she was even considered much less interviewed. I know they must have had numerous applications for every position, but I have read that some effort was going to be made by NCR to hire locals for some of these positions and at least as far as my wife is concerned they have made no effort at all. If PTC and/or Fayette county is providing tax breaks or other incentives to NCR we are not getting what we're paying for.

Don Haddix's picture
Submitted by Don Haddix on Tue, 04/14/2009 - 2:32pm.

The cubicals began getting populated at 3:00PM on the 13th. There are two floors worth, the picture is only one floor.

Some jobs were removed from the website and the applications closed because they are transferring in employees from Dayton, Quebec and a few other random places, plus have already hired a number of new people, some from Panasonic.

Phase 2, the training center, opens in October. Then around 125 employees a month will begin cycling through for 4 to 8 weeks of training. They are already negotiating with hotel and motels for housing of students.

This is the main center for support, servicing and training. A second support and service center, since support is 24 hours a day, is in India.

The intent is a not a long stretched out process, but get it up and running this year. They need a functional and settled service center.

The final total of people working here, warehouse, school and service center, will be about 1,000 people.

This should result in a number of homes sales in PTC. The problem some I talked to are facing is selling their existing homes to buy homes they want here.

Don Haddix
PTC Councilman
Post 1
donhaddix.com


G35 Dude's picture
Submitted by G35 Dude on Tue, 04/14/2009 - 10:23am.

NCR here in PTC has been laying people off steadily for the last 10 years. They have had several lay offs this year. The "new" jobs will mostly be from Dayton as they transfer people here to close down a facility there. Any new jobs will be lower level lower paid jobs. Don't believe me ? Try to apply for these jobs.


Submitted by Spyglass on Tue, 04/14/2009 - 9:44am.

John wrote..."The company has added about 100 new hires since October as it undertakes an expansion to its parts distribution center and its customer service department. NCR plans to hire an additional 150-200 people later this year, officials said, ramping up to an eventual total of 610 new jobs in Peachtree City."

And you jokers immediately started complaining about it. Where is your reading comprehension? It clearly does not say that the 600+ jobs will be THIS YEAR. I'm not sure any of you care anyways...someone could offer you a Twenty Dollar Bill and you would GRIPE.

A few of you fellows need to get together and have your own PISS & MOAN section....

Submitted by stevie711 on Tue, 04/14/2009 - 7:28am.

Munford, if you are going to write an article then please get the facts and do a little more investigative reporting to see where, when, and how we might apply for these jobs? Don't fall victim to the PR smoke screen.

Submitted by PTCGOIL on Mon, 04/13/2009 - 4:31pm.

"100 new hires since Oct". "Addl. 150-200 more". "Equals 600 new jobs"?? Now, this is surely a math skills test that is given to all applicants, right?

Curious minds, (like my neighbor's), are asking why all 6 (yes, six) different job posting on NCR's web site that he applied for have been cancelled by NCR. Not told "no thanks, we can't use your services", but eliminated. Just what positions are being filled, the unemployed public would like to know. Or are we just moving Panasonic newly-laid off to NCR for the new $2500 tax credit per person that the State of Ga. is giving out. Hmmm...$2500 times 600 (or maybe 300 if the above stated figures are REALLY done right) equals big buckaroos to NCR. Oh, and did my neighbor tell me he saw a turbanned mid-easterner sitting at the gazebo outside NCR recently? Can you say equal opportunity?

Submitted by Spyglass on Tue, 04/14/2009 - 9:46am.

It does not say the 600+ jobs will be THIS YEAR...where does it say that? Why do you assume that? The words eventually are in the article...

I for one appreciate the FREE LOCAL news that this paper provides..some just like to complain.

suggarfoot's picture
Submitted by suggarfoot on Tue, 04/14/2009 - 3:48am.

a friend was complaining of the same thing, so I went on line an applied to see what was going on. The web site is user..un...friendly. It directs you to a 3rd party web site that is even worse. You can't tell if it uploaded your resume or not. It says it did and then when you try to display it, it gives you an error message. I tried calling to complain, but you only get voice promps. When you finally tract someone down, they are working out of their house in another state.

Something is very fishy. Maybe the turban heads have followed the job and instead of NCR fixing their problem that people refuse to talk to India when they have a problem....they only ...imported...the problem!


Submitted by ptcmom678 on Thu, 04/16/2009 - 7:18am.

They are hiring some customer service people still, but starting them on the graveyard shift doing the customer service on the self-service video kiosks. Those are still such a new thing, that I am wondering if how long they'll be around. It's a lot more cost-effective to do Netflix or even grab a free DVD at the library. Every time I check out the Fayette County or PTC library DVD selection, I am amazed by how many new (and FREE) movies and TV shows they are offering now.

Main Stream's picture
Submitted by Main Stream on Mon, 04/13/2009 - 5:28pm.

"...my neighbor tell me he saw a turbanned mid-easterner sitting at the gazebo outside NCR recently?"

Oh my! Someone let the "turbanned mid-easterners" into PTC?! How dare they... oh, the humanity!

(btw - do you have any idea what a rural, hillbilly hick this makes you sound like?)


Submitted by askari on Tue, 04/14/2009 - 10:08am.

That "Mid-Easterner" was more likely a Sikh from India, but that is the least of your demonstrated ignorance.

Rather than taking a coveted job away from your semi-skilled acquaintances, he was probably part of the Customer Care program which brings employees from all over the world to Peachtree City.

We don't like their looks, national origin or religion, but will gladly accept the tax revenue they spend in Fayette County?

It's a pity you were not able to stop and ask the person about their advanced education, how many languages they spoke and what obstacles they had overcome in life; you may have learned something.

tortugaocho's picture
Submitted by tortugaocho on Mon, 04/13/2009 - 6:15pm.

It's not "turbanned mid-easterner" ..... It's Raghead. Get it straight.


Submitted by Incognito on Mon, 04/13/2009 - 5:50pm.

that turban could be used as a verb. How interesting. hello Main Stream

Submitted by PTCGOIL on Mon, 04/13/2009 - 6:36pm.

but since I used it as an adjective, I guess we don't need to discuss grammar. How very interesting.

Submitted by ohmygosh on Mon, 04/13/2009 - 4:36pm.

Meaning that they will EVENTUALLY get to the 600 figure

Submitted by PTCGOIL on Mon, 04/13/2009 - 6:42pm.

jobs, period, INCLUDING existing staff. Mr. Munford, what say you?

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