Some funeral homes charging for free service

Tue, 05/13/2008 - 3:14pm
By: Letters to the ...

How many of you have been part of or witnessed a funeral procession in Fayette County (and the cities therein)?

If you have, I bet you saw local officers stopping traffic at the intersections along the way, sometimes “leap-frogging” each other to keep up.

Oftentimes you will see these officers standing at the intersections, with their hats or hands over their hearts, nodding to each person that passes. Personally, it chokes me up to see it. Fayette County is the only county in our area that provides this service as a courtesy, using on-duty officers (and then only if they are not on an active, high-priority call).

It didn’t used to be that way, but as crime has risen in other counties, they just don’t have the manpower or will to provide this courtesy. (You can, however, hire off-duty officers to lead the motorcade, though they cannot stop traffic).

I recently learned that local funeral homes (in Fayette County) charge $300 or more for police assistance for the funeral procession (usually from the funeral home to the cemetery).

I do not believe that $300 is too much for such a service, as there may be several officers involved, stopping traffic at all intersections.

However, no part of the $300 goes towards paying the officers, either personally or to the department. Not a penny.

As previously mentioned, the officers do it as a courtesy. They are already on duty, and sometimes cannot assist with the procession because of higher priority calls.

But they make every effort to make it to all the intersections along the route, and while it may seem like a small thing, it doesn’t feel like it when you are one of those in the procession. They will do this all the way to or from the county line.

Because the procession route may go through more than one jurisdiction (city to county to city is common), there is coordination required to make sure things run smoothly. Usually, they do. But not because of the funeral home.

Nope, the funeral home charges grieving families $300 for a service that is provided for FREE by local law enforcement. So what is the $300 paying for? A phone call. Seriously. Just a phone call.

An employee of the funeral home calls the Fayette County Communications Center, where all emergency and non-emergency calls for the entire county (and cities) are answered, and from where all police and deputies (and fire/ambulance) are dispatched.

The communications operators there answer the phone, take down the procession information (time, from where to where via what route, and how many cars) and then the operators (who are also dispatchers) relay the information to the appropriate agencies.

So, $300 for a phone call. It is a phone call that could be made by any member of the family, or even a friend (just by calling the local non-emergency number, which is 770-461-4357, and giving the aforementioned information).

In my opinion, it is a phone call that should be part of the whole funeral package. It is ONLY a phone call! I wish my company could charge customers $300 for a phone call.

If you find this outrageous, like I do, spread the word. Grieving families have the right to speak up. Just because they are at a vulnerable time does not mean they should be price-gouged.

Unfortunately, even when they do, and even when they make the call themselves, the funeral homes still often “forget” and charge them anyways.

From what I’ve seen, most families are past the point of caring enough to fight over the bill when it is presented to them. They just want to be done. But that doesn’t make it right.

A local public safety employee who is also a citizen (Because of my job, I prefer to remain anonymous in print.)

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Submitted by Bryan Woodie on Tue, 05/13/2008 - 9:02pm.

The title to your letter to the Editor caught my attention for a couple of reasons. Besides having the unfortunate experience of having to plan for the funerals of both my Dad and Sister in the last two years, I am somewhat informed on the subject you raise and it concerns me.

Sheriff Johnson, for longer than the twenty three years I have worked at the Sheriff's Office, has placed a premium on our finding the resources to provide funeral escort services for our community. I want to be clear; we provide this service as part of our normal duties and at no expense to the families.

There has been this recurring "urban legend" over the years that local funeral homes have been charging individuals for this service. Although I can not speak to every funeral, at every funeral home, that has occurred in Fayette County in the last twenty three years, I have heard this observation more than once.

Over the years I have spoken with the Owners or Managers of every Funeral Home that serves Fayette County in principal and asked the question directly. I have been assured emphatically that charges for law enforcement escorts are not made. On a number of occasions I have had the opportunity to speak with close friends who have been through the funeral experience with local Funeral Homes and none have had an experience as you have described.

I think perhaps I know the origins of this misunderstanding. There are instances where funeral escorts originate in Fayette County and end at a cemetery located in another county and vice-versa. In those instances some funeral homes arrange for private escort services. These motorcycle escorts provide this service outside Fayette County. In these cases, the motorcycle escorts are paid a fee which I would assume is passed on to the families. These fees have nothing to do with the escorts we provide.

In most instances Fayette County Deputies provide escorts to the Fayette County line and then hand off the escort duties to these private escort services. Occasionally, we provide escort services to the destination in other counties, but always under the same circumstances--never a fee charged to the family.

While I can not speak for every funeral home in the area that have conducted graveside services in Fayette County, I know of none who operate any differently than those in our community.

The members of the Sheriff's Office, Fayetteville, Peachtree City, and Tyrone Police Departments act in concert in this type of matter. Our services are provided as a way showing our sympathy at the family's loss. We, especially the members of the Sheriff’s Office Traffic Enforcement Division, take these duties as seriously as every other duty we undertake.

One last thing and please don’t take this as being directed at you, it isn’t. The topic comes up repeatedly when people complain to me about funeral escorts and the traffic disruptions that they sometimes cause. The Official Code of Georgia 40-6-76 requires that motorists not actually involved in a funeral procession yield the right of way to a funeral procession. So, not only is not yielding to a funeral procession rude, it’s against the law.

I would really be surprised if this happens but, If you, or anyone has had an experience where you were charged a fee for a law enforcement funeral escort that involved the Fayette County Sheriff's Office please don't hesitate to call me directly with the information and allow us the opportunity to address it.

Captain Bryan L. Woodie
Fayette County Sheriff’s Office
Traffic Enforcement Division
(770) 461-6353

Submitted by NeedtoKnow on Wed, 05/14/2008 - 5:58am.

Until recently, the idea of this charge never entered my mind. Then someone in my circle died, and I got a phone call from one of the family members, asking about the charge, as they were looking at the bill from the funeral home (before the funeral). I was floored to learn that there was a charge! (This was for a funeral that was only being escorted within the Fayette County lines.)

In speaking to others about it, I have learned that there really is a charge... even if the procession is only within the County, or is only escorted within the County.

Even families within your own department have been charged, Capt. Woodie. They knew enough to speak up, though, and the funeral home removed the charge.

Charging for a private procession escort is completely understandable, and they can charge whatever they want for that. No problem.

It is only the charging for a phone call to arrange a FREE service that is a problem. If nothing else, maybe this letter will make people check their bills more closely, to make sure this isn't happening to them.

As to the rest of your response, concerning the law requiring motorists yield the right of way to a funeral procession... as a participant in a procession, I have twice seen our local law enforcement pull over someone who broke into an obvious funeral procession. And it is appreciated!

To everyone who does yield, and who stops even when they are traveling in the opposite direction... thank you. Whether out of respect for the law or the procession participants' grief... thank you.

Submitted by sageadvice on Wed, 05/14/2008 - 2:49pm.

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Submitted by sageadvice on Wed, 05/14/2008 - 2:47pm.

You first talk about a "charge" for a police funeral escort. Then you end up saying it is only a phone call charge (time only I suppose) for the undertaker calling them instead of the family. That would be legitimate if you ask for it, or agree to it.

You then indicate that motorists should stop or yield to a funerl or get a ticket.
But then you say the only ticket you know of is when someone "breaks" into a funeral! I assume going in the same direction as the funeral?

There is no law about stopping in the road for a funeral to pass unless they are going in the opposite direction and need to cross the road. Only then if traffic is being directed. Some do out of death fear or as a courtesy, I suppose.

It is done by elected officials as much for votes as anything. Escort would only be needed in a dangerous situation.

Remind me of when blacks were required to back their heels against the wall on a continuous porch in town and click them against the wall when whites passed. If female, turn the eyes!

Submitted by Bryan Woodie on Wed, 05/14/2008 - 2:17pm.

I would really like more specific information if you wouldn't mind so that I could look in to this. The service we provide really is important to us and I'd like to think that the families are not paying anything for it, even if is just a "setup" call.

For the record, the family can call us directly and ask for this service. We generally provide this service from funeral homes/churches to cemeteries inside Fayette County. Typically, if the funeral home or church and cemetery are inside the City of Fayetteville, we aren't called to assist with these.

The number the families can call is 770-716-4820. It the direct line to the Traffic Enforcement Division. On weekdays, from 8:30 a.m. to about 5:00 p.m., our secretary will take the information (or retrieve the information from voice mail) and pass it along appropriately. On weekends, it’s possible a message might be missed, so it is important to notify us during the week if possible.

Thanks for bringing this to my attention. You can call me directly if you'd like to provide me more details to resolve this. I don't need to share that with anyone else. Please consider that.

Captain Bryan L. Woodie
Fayette County Sheriff's Office
Traffic Enforcement Division
(770) 461-6353

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