We had them come out for an estimate on our relatively small kitchen. They missed the first appointment after we sat waiting for about 2-3 hours... Finally on the next appointment they showed up and quoted approximately $11,000 for cabinet re-facing. We had no clue what it was supposed to cost, so we didn't think much of it at first.

Then we started doing on-line research. We found this website http://www.reface.com/ and they sell the EXACT same cabinets as home depot... all the re-facing products, everything.. even the same stain colors. The website was so easy to use and after totaling up all of our kitchen cabinets with the EXACT same doors and products, our grand total was $3,360. I find it hard to believe they charge $7,600 for installation, and I know they HAVE to be getting the products cheaper than what this company is reselling to me, so I have NO CLUE where the $11,000 came in. We plan on purchasing the cabinet material from this company and then hiring someone to install them... or just do it ourselves.

Anyway, I was sorely disappointed in Home Depot. They are great for a quick stop in visit, but I think if we DO have to pay $11,000 for cabinets, I'd rather pay a local Newnan/P'tree City company and keep the $$ in our small businesses.

This has absolutely nothing to do with Home Depot, but I learned a long time ago "Never accept quotes from contractors who drive a Jaguar"! I got this lesson from a painter who actually showed up in one.

BTW good luck with the remodel!

What I've been told is the way the deal went down is that Wal-Mart told HD that if they couldn't build a Super Store, they weren't interested.

There was only so much available land to build on so HD decided to only have an 80% store. It was by choice.

The HD we have in PTC is the absolute worst I've ever seen.

The employees don't have a clue what there selling, or not as the case may be. There stocking levels are a joke. There customer NO-service in in a class by itself. There merchandising is non existent.

All customer service in HD started to slip just after HD started to worship the God's of the NYSE. From that time forward there loyalty was to Wall Street, not the customer. Don't believe me, ask Bernie or Arthur.

I herd a rumor a while back that said the two of them might start something new to compete with HD. Never saw anything come from it.

I herd a rumor a while back that said the two of them might start something new to compete with HD. Never saw anything come from it.

Now we can have a Lowes, Home Depot and the new "Brand X" across from each other every 5 to 10 miles apart. Kind of like Walgreens, CVS and Eckerd. Perhaps the Brand X could take over the old Macaroni Grill site.

All one has to do is to set foot into either Walmart or Home Depot on any given day.

Thanks ShortField. You summed up the thoughts of many who concur.

But I have to ask.....you said:

This past Christmas, I got a Home Depot gift card from a friend. I thanked them and was pleasant, but inside I’m thinking about how unpleasant the trip to the orange hell will be.

Did you give your friend a Chia Pet for Christmas last year or do something to offend him? Payback? Friends don't give friends HD gift cards.

I haven't offended him yet.

But I'm saving that gift card. I figure his gift next year will be something from Home Depot (bought with that gift card) that I'll make sure he'll need to return. Then I figure we'll be about even.

There's only one thing I hate worse than Home Depot and WalMart, and that's their returns desks.

There seem to be an enormous amount of people around here who are helpless. They want to be greated at the door, or have someone standing around with them to be asked a question 100% of the time.
Now, as to going to HD: It would be stupid not to go there for the purchase of a big item. Miles and Gilroys don't have them.
On the other hand, I always go to Miles for small stuff and unusual stuff---they have it and get it for you. You can't lose as much money as the gas and time it takes to go to HD. And I like to shop locally.
These same people who gripe about no service (someone to talk to) are the very same who when they go into a store just to look, hate the "helpers."

There seem to be an enormous amount of people around here who are helpless. They want to be greated at the door, or have someone standing around with them to be asked a question 100% of the time.

I have learned that in the rare event someone from Home Depot asks me if they can be of service the prudent thing to do is to tell them: "No. Stay away from me. Please do not try to prove to me how much you really don't know. Keep your lack of knowledge and practical application to yourself. I can no longer afford to get home and realize I had been once again mislead only to find myself immediately having to drive 12 miles to get what I really needed. So please, please, please, go move some crap out of the aisle, clean your parking lot, fix your buggies and stay far away from me."

Home Depot...Give a new meaning to the phrase "Do It Yourself Store".

The HD at the Pavillion treats you o.k., as long as you belong to a particular demographic group. If you don't, they treat you like dirt.

The folks at the Peachtree City HD treat everyone great.

The service levels at the Peachtree City and Fayetteville stores are awful. It has nothing to do with any particular demographic group. If you can find an employee at either store, it feels like they are doing you a favor by answering a question. Both Ace and Gillroys have figured it out and have my business.

I'm glad he's gone. As companies grow to as large as Home Depot has, the challenge is maintaining a level of personal service. Hopefully they'll make a comeback in that area.

That being said, I find the folks that work in the garden center here in the PTC Home Depot to be very nice.

I like you, use the Ace whenever I can. Gilroy's is a nice hardward/supply store too.

to find all of the parts you need for a project that HD doesn't carry.

I always get a kick out of walking in there for something and being asked, "Can I help you find something", by the sales staff.

The only problem is that I've been shopping at that same store for so long that I know it better then they do.

The young sales clerk who was determined to assist me was just amazed that I was able to just walk in, go down two isles turn left and walk up to the cabinet with about 20 pull-put drawers and pull open the correct drawer and retrieve the 1/4 brass compression fitting I needed.

The look on his face was worth the visit to the store.