On Friday December 8th, I rented a car for the weekend. I had made a reservation for 3:30, but left work late so didn't arrive there to pick up the car until 4:30, only to be told that I would have to wait for another car to return. After grocery shopping with my 2 kids (9 and 4)at 8:15PM, the rear left side door would not close. I called the 24hour road side assistance provided to customers by Enterprise, they were unwilling to help me! First, they suggested that I tie the door down and drive it to the dealer. After I refused and asked for a tow truck, they were unwilling to send someone because they are not aloud to tow a car with an open door. After an hour and a half, I called blueline taxi, since enterprise was unwilling to send someone. The taxi driver was VERY nice and fixed the problem for me, after I showed him exactly where the problem was.