Wednesday, February 27, 2002
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Wednesday, February 27, 2002 |
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1 cable service that is never interrupted: the monthly bill I guess I can forgive AT&T Broadband for making the mistake of announcing that their upgrade in Peachtree City was completed when it obviously was not, since my cable has been out more times since that announcement than in all of the past year. And I'm not too upset that the long-awaited, long-promised high speed Internet access is still not available. I am a patient man, obviously but, there are two things that do upset me: 1. Have you noticed that no matter which package you pick, between a third to half of the channels in the lineup are stations that you don't want, but have to pay for, regardless? Wouldn't it be nice if the AT&T Broadband would send us a list of all the channels, and you could simply check off the ones you want and send it back to the cable company, and they would program those channels into your cable box? That way we would only get the channels we want without having to pay an arm and leg for annoying channels cluttering up our remote. I believe the technology is available now to do just that. The hard part would be in getting the cable company to do it. 2. What really bothers me the most is the lack of incentive AT&T has to do their very best. Besides dish networks, which have their own serious drawbacks, the cable company has no competition to beat here. Worst of all, no matter whether your cable goes out for an hour, a day or a week, you're still going to pay the full amount. I don't know about you, but I have a problem about having to pay for services not rendered. Not only do I think this is not right, I don't see how it could be legal, or at least it shouldn't be. I know that when we have a power failure the meter on my house stops and I am not charged for power I'm not using. If we have a water main break, my water meter stops and I'm not being charged for water I'm not using. So why does my cable "meter" keep right on clicking merrily away through every cable outage? I truly believe that if every time your cable went out, that time had to be deducted from your bill, we would soon see a definite improvement from the company on keeping our cable up and running. The one thing I have found to always work right with the cable company over the years has been its billing system. You can always expect that bill to be in your mail box every month without fail. Jim Lowe Peachtree City groov_in@hotmail.com
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