Wednesday, February 13, 2002
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Wednesday, February 13, 2002 |
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AT&T should tell about cable problems on cable Thank you for printing my letter on this subject in the Feb. 6 edition. As a result of my actions in e-mailing the city of Peachtree City, Reg Griffin of AT&T, and Fayette County, there was a response by AT&T that resulted in repair of our subdivision's reception quality that allowed us all to enjoy the Superbowl game. I am writing now because I want to compliment the professional attitude and response of two individuals at AT&T. Mr. Willie Acosta and Ms. Joyce Mayzc, two AT&T employees, each in their own area of responsibility, put a person into the solution. In the angst and frustration that I created my original letter, I owe this letter to those who represented their company ably. That having been said, we will continue to monitor our cable service, and, hopefully, not have to call again. In our case, we had to go "outside the normal box" to seek relief and satisfaction. As I advised the employees of AT&T, they should utilize their own TV channel to update and advise customers of current service difficulties, and expected remedies and solutions when they are having problems. Not getting any acknowledgment of a problem, or to find that the neighbors receive the same response of surprise when something is wrong, is not good PR. AT&T would improve its service image if they utilized their own cable channel to communicate service problems with us, rather than just try and sell us some services and products that we are hardly in the mood to buy. Juan Matute Peachtree City
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