Harry Norman maintains RELO® Quality Certification

Tue, 03/07/2006 - 2:11pm
By: The Citizen

Harry Norman, Realtors® recently completed a mandatory re-screening process necessary to maintain the prestigious RELO® Quality Certification by the Chicago-based Leading Real Estate Companies of the WorldTM network. The RELO® Quality Certification (RQC) is the first program in the relocation industry to quantify and qualify what true relocation service excellence means. Modeled after the Malcolm Baldrige national quality award, it was created by the network to provide measurable standards for the pursuit of relocation excellence. A review committee of leading industry professionals must review all aspects of the company's relocation services division every three years to remain certified.

Harry Norman, Realtors® earned re-certification only after demonstrating that the company continues to meet stringent standards. Virtually every aspect of the company's relocation department was reviewed thoroughly, using specific criteria to evaluate office facilities, technology resources, performance and production, staffing, training and continuing education, relocation services offered, advertising and marketing, customer satisfaction and more.

Harry Norman, Realtors®' President, Lewis Glenn, is thrilled to have received the certification for another three year period. "Everyone in our company - and especially our relocation department - takes great pride in this honor. We work very hard to offer excellent service to transferees, whether they are moving into or out of our community. Everything we do - from the people we select to work for us to the technology we implement - is done with the objective of better serving our clients. Having our results re-validated through the RQC process from an organization with standards as high as the Leading Real Estate Companies of the WorldTM is extremely gratifying," Glenn said.

Founded in 1930, Harry Norman, Realtors® is Atlanta's oldest and largest independent residential real estate company. With 20 sales offices and more than 1,200 associates, Harry Norman, Realtors® is the Atlanta affiliate of Leading Estates of the World and is also a member of Leading Real Estate Companies of the WorldTM is the largest network of independent residential real estate firms, with 650 members representing 4,700 offices and 120,000 associates across the U.S. and in over 20 countries.

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