Stranded with dead battery, customer gets ‘service’

Tue, 12/16/2008 - 3:55pm
By: Letters to the ...

In this day and age of bad news coming at us from everywhere, stress levels at an all-time high, and Scrooge just around the corner, I felt that I had to share some news: Good Samaritans do exist!

On Saturday, I was out on errands when I discovered that my car’s battery had died. I walked from the Fayetteville CVS to Hoffman’s Tires, and they immediately offered to take me back to my car, which they did.

After the car started, they followed me back to Hoffmann’s and, due to the kind of battery, they made arrangements to go pick up a new one for me.

In less than 45 minutes, I went from being stranded to totally mobile. This all on a Saturday two weeks prior to Christmas.

That’s not all of the story. This battery was only a year old (Hoffman’s had come to my rescue to take care of me then). Due to the untimely and early death of this battery, there was no charge.

With good customer service almost non-existent, I felt compelled to tell as many people as I could about a bunch of wonderful guys who give GREAT customer service for over 30 years.

R. Gellerstedt

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