It all started when a friend of Wayne Rogers, owner of the first Decks @ Best franchise south and west of Atlanta and a long-time resident of Newnan, moved to the south side of Atlanta and wanted a deck and boat dock done and the Alpharetta-based company did not travel to Newnan. After working for 30 years as plant manager, he decided to change professions and wanted to work outside for a change.

The parent company has been in business in Alpharetta for over 16 years and annually treats over 3,000 outdoor wood structures, mostly retreat jobs from repeat customers. Some structures have been treated for 16 years and have never had a rotten board.

This franchise is the first one south or west of Atlanta and covers over four counties. The owners are elated from the favorable comments of current customers on the quality of products, the program, and the professional service. Some were so depressed with the condition of their wood structures that they had considered tearing down and rebuilding. They are now thoroughly enjoying using these same structures and proudly showing them off to others.

Decks @ Best's philosophy is “growing our business through continually expanding a database of satisfied customers. No job is considered complete until the customer is satisfied.” Cleaning and treating wood decks is a major portion of the business; however, they also clean and treat boat docks, fences, retaining walls, play sets, gazebos, and other outdoor wood structures.

The company’s objectives are to: (1) Give every wood structure we clean and treat a “new look” that the homeowner will enjoy using and proudly show to his/her friends and neighbors.(2) Protect and increase the homeowner’s investment and reduce future repair costs by significantly extending the life of the wood. (3) Make every customer happy with our products, service, and professionalism.

Proprietary products used in cleaning and treating wood structures are all manufactured in the Alpharetta facility to ensure the consistent quality levels necessary for conformance to strict requirements. These products have been developed in over 16 years of Research and Development, and testing shows them to be far superior to any cleaners or wood treatments sold commercially. They are not sold commercially and are only applied to the wood structures of the company’s customers by trained technicians.

Decks @ Best Processes: (1) During the first trip to the home, we bring the new look back to a structure by cleaning the wood using our proprietary cleaning products to remove any old stain, sealer, grayness, or mildew. (2) After the wood is completely dry from the cleaning (at least 24 hours), we apply our unequalled wood penetrating oil based treatment that, unlike sealers or stains, penetrates deep into the wood fiber and replaces some of the natural oils lost during pressure treating and to weather exposure. This treatment keeps the wood structure looking great all year and protects the homeowner’s investment by significantly extending the life of the wood. At the same time, our treatment allows the wood to breathe and evaporate any trapped moisture, unlike stains and sealers that can trap moisture and promote internal rotting.

Decks @ Best Warranties: (1) We guarantee a wood structure will always look “Just Treated.” (2) Our Cleaning Warranty states that we will perform any needed cleaning at no charge before re-treating in future years. Re-treatment Program: We put each treated wood structure on an annual re-treatment schedule, and the re-treatment rate for next year is locked in. We send a reminder card just prior to each treatment anniversary to schedule a convenient re-treatment date. There are no contracts.

Hints to help your deck:

• Although our warranty program covers your deck’s appearance, there are many things you can do to help keep your deck in its best possible condition. Here are a few suggestions we have found to be helpful in this pursuit.

• Do not leave metal containers or metal furniture in direct contact with the wood surface for long periods of time. You should place spacers between any metal object, including chair feet, and the wood surface. Metal will bleed or rust causing permanent stains and can possibly cause wood to rot prematurely.

• Keep leaves and pine needles blown off your deck and occasionally rinse the deck surfaces. This will keep dust and other debris from collecting in spaces between the boards.

• Do not clean your deck furniture on the deck. Most cleaners have a chlorine base and will bleach out our treatment and weaken wood fibers.

• If you have pets frequently visit or live on the deck, a weekly rinsing is a good idea.

• Be careful with ashes from the fireplace. They can remain hot for many days after being removed from the fireplace. Even ashes in a metal container can still be a fire hazard.

• Place a drip pan under your grill to catch grease drippings that can permanently stain your deck. Many beautiful decks have their appearance damaged by grease drippings.

• Harsh chemicals such as gasoline, drain cleaners, lubricants, bleaches, etc. are harmful to the wood surface of your deck and care should be taken to keep them from coming in contact.

• Tarps should be used to protect the deck surface from spotting when painting or washing your home. Require all hired contractors to take this precaution.

• Never wash or allow a contractor to wash your deck with bleach or any cleaner containing chlorine that will damage to your wood. Good contractors do not use bleaches. Some incompetent contractors are not knowledgeable of the effects of bleach on wood, and some do not care about long term damage to your wood.

• Be certain that any cleaner or treatment applied to your deck not only makes it look good but significantly contributes to extending the wood’s life to reduce costly future repairs. Many big name cleaners, sealers, and stains are not helpful to wood fibers, and some are actually harmful.

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