Wieland wins customer satisfaction award

Tue, 03/13/2007 - 1:46pm
By: The Citizen

The Housing Institute, Inc. announces the winners of the first annual Certified Professional Home BuilderSM (CPHB) Professionalism Awards

On Thursday, January 11, 2007, The Housing Institute, Inc. (THI), administrator of the Certified Professional Home Builder SM program (CPHB) and a nonprofit subsidiary of the Greater Atlanta Homebuilders Association, presented its first annual Certified Professional Home Builder (CPHB) Professionalism Awards. The awards were based on approximately 5,000 surveys conducted by GuildQuality, a national customer satisfaction survey firm.

John Wieland Homes and Neighborhoods received the CPHB Customer Satisfaction Award in the 100 and more permits category. The CPHB Customer Satisfaction Award is presented to the top builder in four categories: one to 20 permits; 21 to 50 permits; 51 to 99 permits; and 100 and over permits. This award is based on an index score comprised of a builder’s ranking in all nine GuildQuality satisfaction categories. The satisfaction categories include professionalism; scheduling; construction quality; communication; problem resolution’ employee and trade contractor; punch list; easier than expected; and recommendation rate. The combined index score represents the builder’s overall customer satisfaction rating.

About John Wieland Homes and Neighborhoods
Founded by John Wieland in 1970, John Wieland Homes and Neighborhoods is currently building in 30 Atlanta neighborhoods with additional operations in Charlotte and Raleigh, NC; Charleston, SC; and Nashville, TN. The company has won more than 575 awards for excellence in Homebuilding, Architecture, Remodeling, Marketing and Community Service, including the industry’s top award, America’s Best Builder, in 2005. Also named National Builder of the Year and a National Housing Quality Award winner, Wieland is the southeast’s leading builder of move-up homes offering single-family homes and luxury townhomes priced from the $200s to over $1 million.

About The Housing Institute, Inc. and the Certified Professional Home Builder program
The program was developed by builders for builders in 1993 when the first round of legislation for builder licensing failed to pass. The program initiated its first member in 1998. The CPHB program “Raises the bar for home builders” and developed a program with professionalism, accountability and standards in mind. To find a CPHB in your area or to read more about a CPHB, go to www.cphb.org.

About The Housing Institute, Inc. and GuildQuality

GuildQuality defines and measures quality, performance and customer satisfaction nationally for builders, remodelers, commercial contractors and real estate developers. Their mission is to “connect people with information relevant to the betterment of the building profession, and empower them to improve the quality of the built environment. Our goal is to elevate the building profession to a stature commensurate with its importance in our community.” To find out more go to www.guildquality.com.
Editor’s Note: The CPHB Professionalism Awards are not to be confused with the OBIE awards (formerly known as professionalism awards). The OBIE awards are put on by the Sales and Marketing Council of the Greater Atlanta Homebuilders Association.

login to post comments