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Wednesday, March 13, 2002 Local company recognized for customer service Local real estate company ERA Jo-Par Realty in Fayetteville has been named "Top Customer Satisfaction" by ERA Real Estate, earning the organization's prestigious Jim Jackson Memorial Award. The award, which is named after ERA Real Estate co-founder and former president Jim Jackson, honors the company that best demonstrates the customer service qualities most respected throughout the global ERA(system. ERA Jo-Par Realty earned the recognition through a commitment to service reflected in a national customer survey. Award winners must have an average 30 percent or better survey return and higher than 95 percent overall customer satisfaction. "Being recognized as the top real estate office in customer satisfaction speaks very well for our team," remarked broker Connie King. "Our sales associates and staff embody an unparalleled spirit of customer service and this award is a reflection of that commitment." ERA Jo-Par Realty exemplifies the values and commitment to excellence upon which the company was built and by which it steers its course today," said Brenda W. Casserly, president and chief operating office, ERA Franchise Systems, Inc. ERA Franchise Systems, Inc. is a global leader in the residential real estate industry with 30 years experience in developing consumer-oriented products and services. It is a subsidiary of Cendant Corporation (NYSE: CD) and part of its Real Estate Franchise Group. The ERA real estate network includes more than 28,000 brokers and sales associates throughout the United States and 26 other countries and territories, Each ERA office is independently owned and operated. ERA information is available to consumers on the Internet at www.ERA.com. ERA properties can also be viewed at www.REALTOR.com.
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