Wednesday, February 6, 2002
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Wednesday, February 6, 2002 |
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AT&T service deplorable, needs community action It is apparent that the poor and shabby quality of our AT&T Broadband TV service is being experienced by many in our city. What is frustrating is that the sub-standard service never improves. Those of us who have navigated the VRU labyrinth in order to register a service complaint are even more disgusted. How many of us have been greeted with, "Oh, this is the first we have heard of it," or, "We will send a service repair person right out there and check it out." The response from AT&T is nothing more than a cosmetic response to make you believe that there really is nothing wrong, and that they are responding to the problem. The real problem is that AT&T undertook a project that they underestimated, outsourced, and are unable to manage to the desired service level. At the same time, this company is charging us the highest fees that have ever been passed on to our community. The Peachtree City department that has an oversight on this service is so overwhelmed with complaints that there is even a large invitation on the city's website for you to direct your complaints. We, the residents of Peachtree City, are paying and deserve the quality of TV reception that is currently available in many other communities in the United States where a similar product is deployed. How we get to that elusive point, and what we need to do to get there is something that we as a community need to work on. AT&T is a very large company and well experienced in telecommunications. Why they have not stepped up to the plate to resolve this, and why they continue to expect us to pay for this lousy service is beyond comprehension. Juan Matute Peachtree City
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