Getting along with
your contractor
Before you do anything on your home improvement
project, don't forget to establish a good
relationship with the right contractor. Forget about the design.
Forget about the budget. Poor communication will
quickly sink the best-laid plans.
The
relationship between you and your contractor can
make or break your home improvement
project, says Richard Roll, president of
the American Homeowners Association (AHA).
According to N'ann
Harp, president of Smart Consumer Services,
Some mornings you may feel like screaming
as the truck pulls up and workers crawl out with
tools that were invented to make as much noise as
humanly possible. If you have trouble
communicating before you start, there's going to
be trouble during your project.
Here are some handy
tips to keep in mind when hiring and working with
your contractor.
Hire someone you
know (or at least someone you have thoroughly
checked). If you don't happen to know any
contractors, talk to your friends and neighbors.
Find out who had work done, and if they would
hire that person again without any hesitation. If
they say yes in a heartbeat, the job not only
looked good, but went well too.
Ask the contractor
specific questions and follow your instinct. If
you have doubts, keep looking.
Use your
three-day right of rescission. If you sign
the contract then have immediate regrets, you
have a legal right to cancel the contract within
three days of signing it (providing it wasn't
signed at the contractor's place of business).
Be prepared to
show what you want. Explain your project in
graphic detail. The more information you give the
contractor, the better. Clip pictures. Mark pages
in books. Sketch possible floor plans. Make
lists.
Listen and be
flexible. Sometimes what we want and what we
can afford are two different things. Your
contractor is a trained professional (or at least
should be). Be flexible enough in your vision to
consider your contractor's point of view and
ideas. It may save you money and get you a better
result.
Be prepared to
pay. Picking the lowest bid is not the way to
pick the best remodeling contractor. Often, the
lowest bids are underestimated, and that means
cost overruns and a higher total in the long run.
Speak up
immediately. If you notice a problem or
something that is not what you wanted, speak up.
Don't wait until the end to say, You know,
I really don't like the way the cabinets
look.
Include
third-party mediation in the contract. Be
sure to include a mediation clause in the
contract in the event major disputes occur. This
will give you some legal recourse in case talking
it out doesn't get you anywhere.
For more
information, go to the American Homeowners
Association at www.ahahome.com or Smart Consumer Services
at www.SConsumer.com.
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