Friday, February 26, 1999 |
AutomotiveTop 10 tips on finding an honest repair shop
The National Automotive Parts Association (NAPA), a
recognized leader in the automotive aftermarket industry since
1925, wants customers to know there are some simple measures
they can take to find a reputable and highly skilled auto care
technician.
1. Shop around for an auto care facility before you need
repairs. More cars are on the road than ever before, and with the
average cost of a new vehicle exceeding $20,000, people are driving
their cars longer. Basic automobile maintenance is the best way
to keep your car running smoothly and avoid costly repairs.
2. Ask the facility for references and follow up with calls
to them. Reputable physicians always provide a list of
references to prospective new patients, and your "car doctor" should be
just as forthcoming. Don't be afraid to ask for references. A few
minutes on the phone goes a long way to ensuring you get the quality
car repairs you need.
3. Ask family, friends, and co-workers to recommend a
reputable shop. Personal recommendations from friends, relatives,
and even perfect strangers account for 60 percent of all car buying
decisions. This same method should be used to find a quality car
care center.
4. Ask the Better Business
Bureau® in your area to check a
business' reliability before you have repairs.
5. Don't shop for price alone. It's important to remember
that you're not just paying for the cost of the part and the time it takes
to install it, but you're also paying for the professionalism and
technical expertise of the technician.
6. Insist upon a shop that is backed by a national
warranty program such as the NAPA "Peace of Mind"
Warranty, which warranties both parts and labor for six months or
6,000 miles. If you use the NAPACARDSM, the
warranty doubles to 12 months or 12,000 miles.
7. Look for signs that the shop has the equipment needed to
properly diagnose your car's problems. Nearly all cars built
since the early 80's have computer-controlled systems designed
to increase engine efficiency, reduce emissions and aid in
engine troubleshooting. If a shop doesn't have the proper equipment to
diagnose your car, you may be taking a risk by having it
repaired there.
8. Seek a repair facility that employs ASE-certified
technicians. It is not generally known that automotive technicians
must undergo training and testing every five years to maintain
their ASE certification. The ASE symbol is prominently displayed
by repair facilities that employ these highly skilled auto care
professionals.
9. Ask if the repair facility uses brand name parts when
repairing your vehicle. Brand name parts are typically engineered
to original manufacturer's quality or better and often carry
warranties.
10. Choose an auto care center that provides a customer
satisfaction policy. Such policies allow you peace of mind, not
to mention saving you money. Once you've selected your auto
care center, a good rule of thumb is to give your technician time to do
a good job for you.
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