Wednesday,January 27, 1999 |
Delta for $1 service charge
A major auto club is taking dead aim at Delta AirLines.
AAA announced last week that Delta's imposition of a $1
surcharge each way on domestic airlines not sold through the Delta
Web site is unfair to consumers and restricts their airline
travel purchase choices.
"The airline industry made billions last year and just
completed the second best fourth quarter ever," said
Jennifer McMurtrie, senior vice president, AAA Auto Club South
Travel Agency. "It surprises us that Delta would feel the need
to penalize consumers for rising distribution costs."
"AAA is concerned that a new surcharge will set a
precedent in ratcheting up costs to air travelers on a regular basis,
in addition to normal airfare increases," said McMutrie. "Even
if an airline offers a discount to those buying through the
Internet, the airline would be introducing a whole new negative,
two-tiered pricing system."
Although overall costs to airlines may have risen, jet
fuel costs have dropped significantly in the last year. In addition,
the number of passengers and the resulting profits are rising
faster than costs and have for several years. The greatest
negative impact to airlines' profitability has come from foreign
markets, not domestic distribution channels.
"We trust that other airlines won't join Delta in this effort
and that the consumer recognizes the importance and value of
using travel agents to get the lowest fare and receive high
quality service," said McMurtrie.
"Travel agents represent the consumer's best source
for information, service and low fares, not just the lowest fares
on a particular carrier's site," she added.
AAA Auto Club South is the third largest affiliate of
the American Automobile Association, with more than 3.1
million members in Fla., Ga. and the western two-thirds of Tenn.
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