Wednesday, September 16, 1998 |
Survey claims that part of the work week is lost to poor communication
Managers searching for the best ways to improve office productivity may not have to look beyond
the spoken word. According to a nationwide survey, executives believe that 14 percent of each
40-hour workweek is wasted due to poor
communication between staff and managers-amounting to a
stunning seven weeks per year. The survey was
developed by OfficeTeam, a leading staffing
service specializing in highly skilled temporary office
and administrative professionals. It was conducted
by an independent research firm and includes
responses from 150 executives with the nation's 1,000
largest companies.
"Unclear communication not only results in
errors and missed deadlines, but also lies at the root
of many other serious workplace issues, such as
low employee morale and poor job performance,"
said Diane Domeyer, executive director of
OfficeTeam. "Managers should invest the necessary time to
ensure that project goals and instructions are free
of ambiguity and foster an environment that encourages the open exchange of ideas."
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