Wednesday, July 6, 2005 | ||
Bad Links? | Perdue announces driver services initiativesGov. Sonny Perdue visited the Sandy Springs Customer Service Center (CSC) of the new Department of Driver Services (DDS) to announce several new initiatives that will improve customer service for Georgia motorists. Once these customer service initiatives are put into place, I want Georgians to say their experience getting a drivers license was a pleasure, Perdue said. Efficient business practices and respect for the customers time will be the top priority. Starting today, the first day of the new fiscal year, Georgia drivers will see the following enhancements in DDS services: Drivers will have the option of choosing a five-year or a ten-year drivers license or identification card. Those who choose to renew their license or ID in person at a DDS CSC will be charged $20 for a five-year license or $35 for a ten-year license. In an effort to reduce long lines at DDS offices across the state, the agency is offering a five-dollar discount to motorists who choose to renew their five or ten-year licenses through the mail, the Internet or over the telephone, lowering the cost to $15 and $30, respectively. As their license expiration date draws near, motorists will receive a renewal application by mail from DDS. At this time, drivers can complete an online license renewal at www.dds.ga.gov. Veterans will not be required to renew their license until they are 65 years old. DDS is proactively contacting veterans prior to their license expiration to offer paperwork for renewal until age 65. Approximately 10,000 of Georgias 280,000 veterans are contacted each week. As before, veterans licenses will be free of charge. DDS is offering indigent citizens with no valid drivers license a free photo identification card for voting purposes. Documentation needed for a photo identification card is the same that is needed for a drivers license, which can be found on the agencys Web site. Indigent citizens must apply for cards in person at a DDS CSC. DDS is in the final stages of negotiating a lease agreement for property at the corner of Fulton Street and Capitol Avenue, near Turner Field, to bring a DDS presence back to downtown Atlanta. Last summer former DMVS offices in downtown Atlanta were closed due to structural problems, leaving a void for in-town motorists with license renewal needs. Plans are to open a 5,000-square-foot facility staffed with approximately 12 examiners within the next three to six months. DDS will soon begin accepting a variety of payment options. Currently, DDS offices can only accept cash payments for license transactions. Within six months, the DDS will begin to phase in the acceptance of credit cards, debit cards and checks at all locations. Currently DDS offices are open to the public from Tuesday through Saturday, from 9 a.m. until 5 p.m. DDS is anticipating offering road tests to first-time license applicants on Mondays at four metro-Atlanta locations. Beginning Aug. 1, the Shannon Mall, North Cobb, Norcross and Conyers DDS locations will be available for appointment-only road tests on Mondays. According to DDS, opening these locations on Mondays will add the availability of hundreds of road tests each month. We are evaluating all of our processes and procedures to simplify our services and make them more efficient, said Greg Dozier, newly appointed commissioner of the DDS. This agency is the one system of government that virtually every Georgian must deal with at some point in their lives. We plan on making the experience as positive as possible. Perdue announced his plan to reorganize the DMVS through HB 501 in January. He signed the bill into law May 2. Perdues budget included approximately $1.5 million for 46 additional drivers license examiners. DDS currently has 457 examiners, 60 more than it had in January. There are presently 6.9 million licensed drivers in Georgia. The DDS operates 53 full service centers and three part-time sites. Since May 2002, almost 1.4 million citizens have renewed a license by mail, Internet or telephone. |
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