Friday, February 1, 2002
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Friday, February 1, 2002 |
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Cable work resumes; citizens can complain on PTC web site if necessary By JOHN
MUNFORD
AT&T Broadband officials have been given the go-ahead to resume work on Peachtree City's cable system upgrade after the company met several demands from city officials last week. Now, citizens who can't have problems addressed by AT&T's customer service phone system have another avenue for reaching the company: online. Through Peachtree City's web site, residents will be able to send an electronic form directly to AT&T officials to air their complaints, according to City Public Information Officer Betsy Tyler. Upon receiving the form, a company representative will contact that person within one business day, Tyler added. Residents without Internet service are encouraged to use the free computers at the city library, she said. The e-form is available through a link on the city's web site: www.peachtree-city.org. Residents are asked to use the e-form only if a customer service representative is unable to correct the problem, Tyler said. Cable officials had been ordered to stop all digging work on the upgrade Jan.18 because of a variety of concerns, including an increased volume of citizen complaints to City Hall. There were also worries over the number of utility outages caused by contractors working on the upgrade, according to city officials. City officials originally wanted AT&T to provide a customer service representative at the local office to handle complaints, but cable officials said employees at the main office would be better equipped to address complaints, Tyler said. The stop work order on the upgrade was lifted effective Monday, Tyler said. That allows AT&T to continue the second phase of the upgrade: testing the signal level from cable boxes. In some cases, low signals have been reported due to cable that needs to be replaced because of its age or multiple splices, Tyler added. After a meeting with top city officials Thursday, the company also has given the city a letter committing to restoring yards disturbed by the upgrade work and utility equipment that may have been affected by its contractors. The city was also provided with updated contact information for the AT&T official in charge of the upgrade, addressing another main concern.
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