Wednesday, December 19, 2001
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Wednesday, December 19, 2001 |
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Cable upgrade a bumpy ride for some in PTC By DAVE
HAMRICK
An AT&T Broadband spokesman said last week that a mysterious cable outage in Peachtree City should be resolved by now. Due to the holidays, The Citizen's deadlines were early, so the latest update of this story was Saturday. "It's some sort of powering issue, where the system has drawn a lot of power from the resources out there and it's making the picture fuzzy," said spokesman Cindy Kicklighter. She said work crews promised her they wouldn't leave Friday night until they had corrected the problem. Saturday morning, Kicklighter said the crews had completed their work and phoned the complaining customers, and all appeared to be well. But at least one customer told The Citizen Saturday morning that her cable was still out. Dozens of residents phoned The Citizen Friday in response to an online article about the recent upgrade in service to complain of no picture or nothing but static. The new digital service was turned on overnight Thursday following reconstruction of the city's cable system. Customers who are using their old cable boxes should get a better picture and about 20 additional channels, but to get the full effect of the new service, customers need a new digital cable box. But callers said when they got up Friday morning, they didn't have better service ... they had no service. Other residents said a near-riot occurred at the cable company's Peachtree City office as hundreds of residents brought their old boxes in for the exchange and the office ran out of digital boxes. Residents weren't told of the lack of boxes until they reached the counter, one resident said, after standing in line for more than an hour. Kicklighter said company officials Friday would try to get that problem straightened out right away.
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